Last updated: October 2025
Business: Dom’s PC Repairs
Location: Sydney, New South Wales
Dom’s PC Repairs is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose personal information.
1. Personal Information We Collect
We may collect personal information including but not limited to:
- Full name
- Phone number
- Email address
- Residential or business address
- Device information such as make, model and serial number
- Fault descriptions and repair history
- Payment related information
- Communications between you and us
We only collect information that is reasonably necessary to provide our services.
2. How We Collect Personal Information
Personal information may be collected when you:
- Contact us by phone, email or website
- Submit a device for assessment or repair
- Request a quote or service
- Make a payment
- Communicate with us regarding a repair or enquiry
Information may be collected verbally, in writing or electronically.
3. Use of Personal Information
We use personal information to:
- Provide repair, diagnostic and technical services
- Communicate with you about your device or service
- Issue quotes, invoices and receipts
- Manage payments and accounts
- Meet legal and regulatory obligations
- Improve our services and customer experience
We do not sell or rent personal information to third parties.
4. Disclosure of Personal Information
We may disclose personal information only where necessary, including to:
- Parts suppliers or wholesalers for sourcing components
- Payment processors for transaction handling
- Service providers assisting with business operations
- Legal or regulatory authorities where required by law
All reasonable steps are taken to ensure third parties handle information securely.
5. Device Data and Content
Devices submitted for repair may contain personal or sensitive data.
While repairs may require access to systems or storage, we do not intentionally access personal files unless required to perform the requested service.
You are responsible for backing up all data before submitting your device.
Dom’s PC Repairs is not responsible for loss, corruption or unauthorised access to data resulting from repair work, system failure or pre existing issues.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
Personal information is stored securely in physical and electronic formats and is accessible only to authorised personnel.
Despite reasonable safeguards, no data transmission or storage method can be guaranteed as completely secure.
7. Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and accounting obligations.
When no longer required, information is securely destroyed or de identified.
8. Access and Correction
You may request access to personal information we hold about you or request corrections if the information is inaccurate.
Requests must be made in writing. Proof of identity may be required.
We reserve the right to refuse access where permitted by law.
9. Website and Cookies
Our website may use basic cookies or analytics tools to improve functionality and user experience.
These tools may collect non identifiable information such as browser type, pages visited and time spent on the site.
You may disable cookies through your browser settings.
10. Third Party Links
Our website may contain links to third party websites.
We are not responsible for the privacy practices or content of external websites.
11. Changes to This Policy
This Privacy Policy may be updated from time to time.
The latest version will always be published on our website.
12. Contact
If you have questions about this Privacy Policy or how your information is handled, contact us before submitting your device.
Dom’s PC Repairs
Sydney NSW
Phone: 0400 454 859